Bluewolf believes that CRM is not a straight build and deploy initiative.  Next generation applications need a next generation support program.  Designed for businesses of all sizes, Bluewolf’s OpenSupport program provides organizations with ongoing access to Bluewolf’s team of experts and resources, enabling them to continually modify and adapt Salesforce and other SaaS solutions to their current and future business needs.

OpenSupport is an open source approach to application support in an on-demand era.  Bluewolf OpenSupport combines proactive (day-to-day administration and support) and reactive (requests and ongoing case resolution) support services into a single program.

Customers receive a regular monthly allotment of technology support hours which they can use for a variety of administrative tasks (such as system set-up, administrator support and software release management) and custom software development projects (such as custom Apex/VisualForce development, AJAX development and AppExchange solution deployment).

“The new Bluewolf OpenSupport program is like hiring a complete staff of Salesforce experts and having them available to our organization on-demand.  Bluewolf’s ongoing commitment to our success and their programs flexibility have made them more than just a business partner.”

- Kevin Ko, Director of Information Systems at DriveCam