Telecommunications, Media, & Entertainment

Telecommunications, Media, & Entertainment

Deliver omnichannel, personalized customer experience

Industry Insights

43% of service providers don’t have a complete view of the customer

61% say a 360º view of the customer is critical for their sales effectiveness

44% have disparate systems


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Best of Dreamforce
Salesforce Lightning Simplified: Tips for a Successful Migration
T-Mobile transitioned to Lightning and shared best practices on how to make the move, now.
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Best of Dreamforce
Telecommunications and Media Keynote: Trailblazing a Data-Driven Digital Transformation
Telecommunications and media companies are at a higher risk of disruption than ever before. The best companies are delivering the experiences customers demand.
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Simplifying Sales with Salesforce Lightning
By integrating custom Lightning components, T-Mobile’s sales ordering process is now 93% faster and saves Sales reps an average of 7 hours a week.
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Dialing Into Customer Sentiments With Social Customer Service
A multichannel strategy with Salesforce Marketing and Service Clouds doubled the number of customers using self-service, as well as the number of positive customer care ratings.
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Automating Quoting with Salesforce CPQ
With Salesforce CPQ, Politico’s subscription sales saw a 17% increase in average revenue contribution and a 46% increase in subscription sales.


Customers expect their Communications Service Providers (CSPs) to deliver consistent, personalized service and experiences across all channels. With Bluewolf, CSPs have an omnichannel strategy to reduce churn, strengthen retention, and increase revenue with higher product penetration.


Customers expect their Communications Service Providers

Learn more about Bluewolf AI Now™ for Telecommunications.
Digital Transformation from Siebel to Salesforce
How does Salesforce deliver the experiences customers demand?

Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.

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